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Billable work (service hours) is non-refundable unless the work performed did not result in solving the required business need. A second attempt must be made at resolving the issue before a consideration of refund is determined.
If a refund is authorized, you will be either credited or refunded.
Credits are given for retained services that are still active and may exceed actual dollar amount by up to 20% additional.
Cash or dollar amount refunds are given upon service termination or contract completion. Payments are made in the form of a check.
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